Last Updated: September 2026
1. Nature of Work
AN Communications provides customized professional, creative, and strategic advisory services. Because substantial creative time, planning, and operational resources are allocated immediately upon project initiation, standard retail return policies do not apply.
2. Project Cancellation
- Client Cancellation: Clients may terminate a project contract by providing written notice via email.
- Upon written cancellation, the client remains responsible for all work completed, hours logged, and milestones achieved up to the date of notice.
- Initial onboarding retainers and advance deposits are non-refundable, as they cover project discovery, research, and resource reservation.
3. Refund Eligibility
- Refunds are evaluated only if AN Communications formally fails to initiate or deliver agreed project phases without operational cause or mutual renegotiation.
- If a dual transaction or erroneous overpayment occurs via the payment gateway, the excess charge will be verified and reversed within 7–10 business days to the original payment source.
4. Dispute Resolution
If you believe an invoice or payment does not align with your executed contract, submit a billing review request to contact@ancommunications.com within 5 business days of transaction.
